GET IN TOUCH

We're a real team. In Paris.

<p>Email gets a human reply within 24 hours. Chat is open Mon–Fri 9–6 Paris time (3am–noon EST).</p>

Three ways to reach us.

Email

hello@rosebaie.us

Replies within 24h, in English. Best for routine questions, returns, orders.

Live chat

Bottom-right widget

Mon–Fri 9–6 Paris time (3am–noon EST). Real human, no bot.

Order help

Track or modify

Sign in to your account → Orders. Or email us your order number.

Or send us a message.

Our Paris HQ

Mon–Fri 9–6 Paris time
Sat–Sun: closed

For US customers: support replies are in English.

Quick answers.

View all FAQs

Yes. All shampoos use coconut- and glucose-derived surfactants. No SLS, no SLES. Color-safe.

5 to 7 business days from Paris to any US state. Tracked, signed, duties pre-paid by us — no surprise fees at delivery.

30-day satisfaction guarantee. Email us within 30 days for a full refund.

Yes — anytime, no fees. From your account dashboard in 30 seconds.

Tracking link arrives by email within 24 hours of dispatch from Paris. Carrier hand-off in the US is typically FedEx or UPS Ground.

STILL NOT SURE?

Take the Hair Quiz. 2 minutes for a personalised routine.

Five questions on your hair, your goals, and your habits. Get a routine tailored to you + 20% off your first order.

Take the Hair Quiz